Salify Technologies Private Limited (hereinafter referred to as “the Company”/ “We”/ “Us”/ “Our” ), on behalf of itself and its affiliates/group companies offers a suite of messaging software-as-a-service solutions through a single platform to enable its customers to manage and automate their business conversations on various messaging platforms under the name and style of “DataAcross” (hereinafter referred to as “Service”). DataAcross services are available both on the Web browser (“Website”) and as a mobile application (“App”).
This Privacy Policy (hereinafter referred to as“Privacy Policy” ), helps the users accessing the Website/App (“User”/ “You”/ “Your”) and the Service therein to understand the type of information collected, the purpose for which the information is collected, how the information is used, the intended recipients of such information, and how the information is protected. We take protection and proper use of your information seriously and are committed to protecting such information in our possession. Please read this Policy carefully before accessing our Website/App, using our Services, or creating an Account on the Website/App. If you do not agree to this Policy, please do not access Our Website/App, use Our Services, or create an Account in Our Website/App. By using, registering, or signing up for the Service, you accept the terms of this Privacy Policy.
This Policy is published and shall be construed to be in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 and Information Technology (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021 under the Information Technology Act, 2000 and other applicable laws that require publishing of the privacy notice for collection, usage, storage, disclosure and transfer of sensitive personal data or information. This Privacy Policy is an electronic record, generated by a computer system and does not require any physical or digital signatures.
Any capitalized terms used herein without definition shall have the meanings assigned to them in Our Terms of Use.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions
The terms of this policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by use of the platform and/or by creating a registered account on the platform (hereinafter referred to as “account”) and will govern the relationship between you and us for your use of the platform and the services rendered therein.
Information We Collect
Personal Information
Any Information that relates to You as a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying you and any further information, including, without limitation, provided by you to us while signing up for availing the free trial such as:
- Email address
- First name and last name
- Phone number associated with the Whatsapp,
- Organization Name & GST Number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
- Any other identifiers and any other sensitive/personal information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 as amended from time to time and such other data privacy laws whether now in force or in future (“Personal Information”).
We may use your Personal Information to contact you with phone calls, newsletters, sms, marketing or promotional materials and other information that may be of interest to you. And irrespective of the fact that if also you have registered yourself under DND or DNC or NCPR Service, you still authorize us to give you a call for the above mentioned purposes till you have an account with us. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Information
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Behavioral Information
We shall collect information which is connected with your activity on the Website/App across all your devices using your email or social media log-in details, as well as Services that you search, and opt-ins and communication preferences.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Website/App. You can enable or disable location services when you use our Service at any time by way of your device settings.
Contact List and Files
We shall allow you to upload your existing contact list that contains name, mobile number, email and other data fields to initiate conversations from our Website/App. We collect the information related to your device’s audio, video and other rich media files such as PDF documents, and enable you to share rich media files to your customers through our Website/App.
Cookies
We and Our service providers and business partners use cookies and other similar technologies (e.g. web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyse which web pages and advertisements You click on and how You use the Website/App, enhance Your experience using the Website/App, improve the Website/App, provide You with advertising on the Website/App and elsewhere across Your devices, and measure the effectiveness of advertisements. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website/App. Cookies enable the Website/App to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.
Device Information:
We collect information about the devices you use to access our Website/App and Services, including computers, phones, and other connected devices. This information is integrated across the various devices you use. This information includes: device features such as operating system, hardware and software versions, battery status, signal strength, available storage space, browser type, app or file names and types, and plug-ins, device activities such as information about the activity and behaviour of the device, for example in the background or in front of a window or with mouse movements (which help to distinguish humans from boats), unique identifiers, device ID, games, apps, or accounts You use, Bluetooth signals and information about nearby Wi-Fi access points, beacons and cell towers, Information that We are permitted to collect by turning on access in device configuration, as well as providing access to GPS location, camera or photo, information such as Your mobile operator’s name or ISP, language, time zone, mobile phone number, IP address, connection speed, and other devices near Your device or on the network so that We can help You with the streaming of the Services on Your device.
Third party Information
Information about You that We may receive from third parties services, such as advertising partners, data providers and analytics providers.
We may collect Your third-party social media networks information including Your contact lists for these services and information relating to your use of the Website/App in relation to these services, if You choose to link or sign up using a third-party social network or login service (such as WhatsApp business platforms, Facebook, Twitter, Instagram, or Google). If you link your Account in our Website/App to another service, We may receive information about Your use of that service. These Third Party Service Providers who collects, processes, shares, uses, retains your personal and/or usage related information or with whom such information is shared pursuant to contractual obligations shall be solely responsible for such usage and liability, if any.
Use of Data
The Website/App uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Waiver of liability
Notwithstanding anything contrary mentioned in this Privacy Policy, we shall not be liable for any indirect, incidental, consequential, special or exemplary damage(s) arising due to loss of data or use arising out of or in connection with your access or use of or inability to access or use the service including but not limited to any sub-domains or any Third Party Services.
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Salify Technologies Private Limited legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Salify Technologies Private Limited may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- For payment processing purposes
- To comply with the law
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
DISCLOSURE OF YOUR INFORMATION
Legal Reasons
The Website/App may disclose your personal information in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Salify Technologies Private Limited
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Sale, Merger, or Other Business Transfer
We may share your personal information in connection with a substantial corporate transaction, such as the sale of a website/app, a merger, consolidation, asset sales, or acquisition.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Salify Technologies Private Limited relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
Payments
The Website/App may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Apple Store In-App Payments Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
Google Play In-App Payments Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
Easebuzz Their Privacy Policy can be viewed at https://easebuzz.in/privacy/
Razorpay Their Privacy Policy can be viewed at https://razorpay.com/privacy/
Refund Policy
No refunds or credits for partial months or years of service will be refunded to a customer upon cancellation. Amount once paid is non-refundable.
Link to third party websites
We may include links to other website, mobile applications, or services (“Third Party Sites”), whose privacy practices may differ from those set forth herein. Such links are not an endorsement by Us of those third-party Sites and/or the products or services they offer. If You visit Third Party Sites or submit Information to any of those Third-Party Sites, Your visit and Information is governed by their privacy policy. We encourage You to carefully read the privacy policy of any Third-Party Site You visit, as it may differ substantially from that of this Policy. We make no representations or warranties with respect to, nor are We responsible for the privacy policies of, any Third-Party Sites. If You decide to click on any such links or access any Third- Party Sites appearing on the Website/App, You do so at Your own risk.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. If You believe that We have collected Personal Information from someone under the age of 18, please contact us at info@dataacross.com
Changes to policy
We may update this Policy from time to time. When We update the Policy, We will notify You by updating the “Last Updated” date at the top of this Policy and posting the new Policy and providing any other notice required by applicable law. We recommend that You review the Policy each time You visit the Website/App to stay informed of Our privacy practices.
Contact us If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at info@dataacross.com