Account Deletion - DataAcross

For the mobile app DataAcross. Choose the in-app option for the fastest path, or email us if you no longer have access.
Deleting your account is permanent and cannot be undone.

Delete your account

Open the DataAcross app and make sure you’re signed in.
Go to Settings → Account.
Tap Delete account and follow the on-screen confirmation steps.

Delete by email (if you can’t sign in)

Send us a deletion request via email below:
email us at info@dataacross.com with the subject “Delete my DataAcaross account” from the same email/phone you use in the app.

We verify identity before deleting (to prevent malicious deletion requests) and respond within 1-2 business day.

What will be deleted?

Your name, email, phone, role, workspace name
WhatsApp Business numbers, templates you created, broadcast lists, contact lists
Conversation transcripts, media files (images, voice notes, documents) you sent or received
Custom fields, tags, notes, and any custom-built automations
API tokens, webhook URLs, and integration credentials
Stored login devices, sessions, and 2FA recovery codes
Any uploaded company assets (logos, signatures, document templates)

What may be retained and why?

Billing & tax records — invoices, GST/VAT records, payment confirmations. Retained for 7 years as required by Indian Income Tax Act and UAE corporate-tax law. These records contain only the legal entity name, billing address, amounts, and tax IDs — not your platform usage data.
Records of the deletion itself — a timestamped log proving when you requested deletion and when each step completed. Retained indefinitely as proof of compliance with your request.
Legal holds — if we are required to retain certain information to comply with legal obligations, resolve disputes, or enforce agreements, we will keep only what is strictly necessary and for as long as required.

How long does it take?

We begin processing immediately and aim to complete deletion within 30 days. Some backups may take up to 90 days to expire from our disaster-recovery systems. Records required for legal or fraud-prevention purposes may be retained as noted above.

WhatsApp / Meta data

Some of your WhatsApp data sits with Meta, not with us. When you delete your DataAcross account, we remove our copy of WhatsApp message metadata, but Meta retains message content under its own policy (typically up to 30 days). To delete data Meta holds about you, contact Meta directly via WhatsApp Help we cannot delete Meta-side data on your behalf.

If you have a verified WhatsApp Business display name (blue tick) tied to your DataAcross account, deleting the account does NOT automatically deregister the display name with Meta, that’s a separate process you must complete in Meta Business Manager.

Contact

Support: info@dataacross@com